Seal ring(s) can get stuck inside the valve during shipping, so please look inside your valve body to locate these parts.
Make sure your valve is not touching any part of your cistern sidewalls or any other working part that might obstruct the workings of your WaterLoo valve.
This might happen for two reasons:
— Your extension rod is not attached in a straight line. Please re-adjust
— Your cistern outflow valve actuator is causing unusual resistance. In this case you need to add a form of support. A piece of irrigation pipe that support the extension rod will work well.
WaterLoo do supply only one extension rod for your primary flush. Let us know if you need an additional extension rod.
In some cases, users will have to remove a rubber endcap from their existing push rod before they apply the new WaterLoo extension rod. Now the extended rod is shortened by the thickness of the rubber. To correct this, you need to glue the rubber cap back onto the end of the WaterLoo extension rod.
Firstly, turn off the main water supply to your toilet. Then carefully unscrew (anti clock wise action) only the ball from the main inlet valve stem. Now position your WaterLoo valve into the container corresponding with the new opening area.
It is important to get the seal well located into the container and also onto the valve stem.
For a best performing seal, apply silicone onto the seal to assist with inserting into container and also onto the valve part before inserting into the seal.
Ensure that the valve is positioned in a 90 degree angle to the unit, once inserted.